If you have some irrefutable business or technical reason you absolutely must have an internal modem, there are strong, compelling benefits for getting it installed by the PC vendor.

Eliminating Compatibility Guesswork with Internal Modems

For starters, your PC vendor will take the compatibility guesswork out of the equation.

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This means you’ll know that the modem works with your unique PC hardware and operating system combination. This integration work often can save you anywhere from a half-hour to several hours of initial installation frustration.

Ability to Call for Support

Also, your PC vendor should consider the internal modem a part of its overall supported solution.

So you should be able to contact the PC vendor’s technical support group for a second opinion on troubleshooting the modem, if necessary.

Folded Into System Warranty

Finally, a factory installed internal modem likely would be incorporated into any overall system warranty coverage.

This should provide similar soft cost benefits to those we discussed in Chapter 1, in the context of CD-RW drives and Ethernet network adapters.

Internal Modems Action Items

Does your PC vendor offer internal modems as a factory installed option with the purchase of new desktop PCs?

If you purchase an internal modem bundled with a desktop PC, will your PC vendor take care of compatibility testing and configuration chores?

If you purchase an internal modem bundled with a desktop PC, will your PC vendor answer basic troubleshooting questions regarding the modem and incorporate the internal modem into any overall system warranty coverage, such as an on-site warranty?

Compatible Modems : Next >>

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